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Revision as of 08:22, 3 June 2014 by Nkem test (Talk | contribs) (merged identical image)

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EyeWire works best on Chrome, but it also works with Firefox. The most recent version of Firefox enables WebGL by default. If there is a problem follow the steps to troubleshoot problems.

Check if your Browser Supports WebGL

Click on the following link, It will tell you whether or not WebGL is enabled on your computer.

Hopefully you will get something like the image below, if so, you're all set to start playing EyeWire.

Webgl yes.png

Other Messages

If you get a message that says "Oh no! We are sorry but your browser does not seem to support WebGL" that means it's time to update your browser to a more recent version. There should be a link under that message. Or go here to update to update to the newest version of Firefox. After you've updated, restart your browser and try again.

If you get a message that says "Hmm. While your browser seems to support WebGL, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card." That means that you'll have to manually enable WebGL, move to the next section for instructions.

How to Enable WebGL in Firefox

1) Type “about:config” into the address bar at the top of your browser.

You will get a page with a scary warning saying that looks like this:


Don't worry, it'll be okay.

Check the button that says “I'll be careful, I promise!”

You will see a page with a long list of programs, either use the search bar to find WebGL, or scroll down to the bottom of the page. Make sure webgl.disabled is set to false.


If it is set to true instead of false, double click on that line to change it. Close all tabs of Firefox and reopen it. Go to and see if that has fixed the problem. This will usually fix the problem. If it did not move on to step 2.

2) If webgl.disabled was already set to false, set webgl.force-enabled as true (double click) and then restart Firefox and then try again.


3) If that still didn't fix the problem try setting webgl.force_osmesa as true (double click) and then restart Firefox and try again.


4) If you're still having trouble try setting webgl.prefer-native-gl as true (double click) and then restart Firefox and try again.


If None of That Worked

If WebGL is still not working for you with Firefox it's time to try Chrome.